In-Home Supportive Services

The IHSS Program is a federal, state and locally funded program designed to help pay for services provided to you so that you can remain safely in your own home. You may be eligible if you are 65 years of age, disabled, or blind. Disabled children are also eligible for IHSS.
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How Does The IHSS Program Work?

  • You must make a referral for IHSS to the San Bernardino County Department of Aging and Adult Services by calling the IHSS Central Intake Unit at the following toll free telephone number:

    877-800-4544
    Fax 909-948-6560

    An IHSS referral may be assigned to one of the six offices in San Bernardino County listed below:

 

Barstow

536 E. Virginia Way
(760) 256-5544

Needles

1300 Bailey Street
760) 326-9274

Rancho Cucamonga

9445 Fairway View Place Suite 110
(909) 948-6200

San Bernardino

686 E. Mill St.
(909) 891-3700

Victorville

17270 Bear Valley Road Suite 108
(760) 843-5100

Yucca Valley

56357 Pima Trail
(760) 228-5390

  • If you are currently receiving Medi-Cal Services, a county social worker will interview you at your home to determine your eligibility and need for IHSS. Based on your ability to safely perform certain tasks for yourself, the social worker will assess the types of services you need and the number of hours the county will authorize for each of these services. This assessment will include information given by you and, if appropriate, by your family, friends, physician or other health practitioner.
  • If you are not receiving Medi-Cal Services, a county Eligibility Worker will send you an application for Medi-Cal Services to assess your eligibility. If you qualify for Medi-Cal Services, then a a county social worker will interview you at your home to determine your eligibility and need for IHSS. Based on your ability to safely perform certain tasks for yourself, the social worker will assess the types of services you need and the number of hours the county will authorize for each of these services. This assessment will include information given by you and, if appropriate, by your family, friends, physician or other health practitioner. This process may take slightly longer depending on how you respond to the Eligibility Worker’s request for information.
  • A new State Law (SB 72) requires that all applicants submit a Medical Certification Form or certain acceptable alternative documents as a condition of eligibility.
  • You will be notified if IHSS has been approved or denied. If denied, you will be notified of the reason for the denial. If approved, you will be notified of the services and the number of hours per month which have been authorized for you.
  • If you are approved for IHSS, you must hire someone (your individual provider) to perform the authorized services. You are considered your provider's employer and, therefore, it is your responsibility to hire, train, supervise, and fire this individual.
  • If you do not have a provider then you may contact the San Bernardino County IHSS Public Authority to assist you in finding a provider. The Public Authority phone number is 1-866 985-6322.
  • A social worker will conduct a reassessment of your needs on an annual basis, however, if your needs or condition changes, it is your responsibility to notify your social worker immediately.