Paychecks Customer Service
Paycheck Customer Service includes information regarding provider timesheets and
paychecks. Please click the link for additional information related to timesheets
and paychecks. Our toll-free paycheck customer service number is (800) 722-4595.
You may also email your questions regarding timesheets and paychecks to:
ihsspaycheck@hss.sbcounty.gov
Frequently Asked Questions…
What do I do if my check is Lost or Stolen?
After ten days from the date it was issued, the provider can go to the appropriate
DAAS office and complete a Stop Payment Form. A replacement check will be issued
in four to six weeks. If the missing check is found or received AFTER a Stop Payment
Form is submitted, DO NOT CASH because it is void. The IP may also choose to file
a police report after the stop payment has been requested.
What do I do if I never receive my check?
After ten days have passed, the provider may go to the appropriate DAAS office and
complete a Stop Payment Form. A Stop Payment Form can be submitted immediately at
the appropriate DAAS office and a replacement check will be issued in four to six
weeks. If the missing check is found or received AFTER a Stop Payment Form is submitted,
DO NOT CASH because it is void.
How do I request a change of address?
If the provider has a timesheet, complete the address change on the back of the
timesheet and check the SSN verification box on the front of the timesheet. If the
provider does not have a timesheet, a request can be submitted to Aging and Adult Services
by faxing or bringing the request to Aging and Adult Services Office with a copy of their ID.
I need a replacement timesheet. What do I do?
Call the appropriate DAAS office to request a replacement timesheet.
Why haven’t I received a Time Sheet yet?
If you have already attended an IHSS orientation session, you should have received
and completed an IHSS employee orientation packet. If you have not attended orientation,
you must contact the recipient’s social worker unit clerk, and he/she will advise
you of upcoming orientations. Orientation admission is on a “first come, first served”
basis. After completing Orientation, you will need to complete and submit the “Personal
Care Services Program Provider/Enrollment Agreement” form. You will then receive
your time sheet by mail within 10 days (Average time frame).
When am I going to get paid?
There are 2 pay periods per month: The 1st through 15th (1st pay period of the month);
16th through the last day of the month (2nd pay period of the month). Time sheets
are processed after the end of each pay period, beginning the 16th (1st pp) and
the 1st (2nd pp). Your paycheck should arrive within 10 calendar days of processing.
If you do not receive your paycheck, we can verify if your check was issued after
the 12th and the 27th.
Can I request Direct Deposit?
Yes, but direct deposit requests are handled by the State, in Sacramento. If you
are eligible, you will receive a letter offering Direct Deposit. Providers must
be active in the payroll system for 90 days or more.
Can you help me complete my timesheet?
Please contact Paycheck Customer Service (800) 722-4595 for assistance.
What is Share of Cost (SOC)?
Your client has a share of cost with the In-home Support Services program. The share
of cost is part of the provider’s salary. The client must pay the share of cost
to the provider monthly. Share of cost is based upon the client’s income and any
Medi-Cal based services the client uses each month. The share of cost may change
from month to month and is found on the provider’s pay stub, as SOC. The client
is required to pay that amount to the provider on a monthly basis.
My client is not paying the Share of Cost – what should I do?
Report non-payment of SOC to the client’s social worker.
Is it possible to email questions I have regarding my timesheet and paycheck?
Yes, you may submit your questions via email to: ihsspaycheck@hss.sbcounty.gov.
Please be advised this email DOES NOT accept timesheets for processing; they still
must be submitted through your local IHSS office.
