Long-Term Care Ombudsman Program
Ombudsmen are independent, trained and certified advocates for residents living in long-term care facilities.
Certified Ombudsmen are authorized by Federal and State law to receive, investigate and resolve complaints made by
or on behalf of residents living in skilled nursing or assisted living facilities for the elderly. Ombudsmen work
with licensing and other regulatory agencies to support Resident Rights and achieve the best possible quality of
life for all long-term care residents. Ombudsman services are confidential and free of charge.
The Ombudsman Program utilizes trained and certified volunteers to respond to complaints and monitor long-term
care facilities through unannounced visits. Volunteers receive a thirty-six hour training, free background check,
and continuing education. Volunteers must be over the age of eighteen, submit to a background check, and not have
worked in a long-term care facility for at least one year. Volunteers are certified by the State Ombudsman
following completion of all required training and receive a mileage stipend.
Ombudsman investigate reports of abuse, neglect or mistreatment of individuals in long-term care facilities.
Ombudsman also visit nursing homes and board and care facilities regularly to insure residents know about their services.
Ombudsman assist with the following concerns:
- Witness of Advanced Healthcare Directives in Skilled Nursing Facilities
- Quality of Care Issues
- Abuse Investigation
- Resident Rights Violations
- Formation of Resident and Family Councils
- Training and Education
- Facility Monitoring
TO BECOME AN OMBUDSMAN VOLUNTEER:
(909) 332-6490
Ombudsman Program Staff and Field Personnel
WISE & Healthy Aging
Long-Term Care Ombudsman Program
County Wide Complaints/Reporting: (800)334-9473
https://wiseombudsman.org/
San Bernardino Office
Office Phone: (909)332-6490
Office Fax: (909)332-6495
High Desert Office
Office Phone: (760)243-8404
Office Fax: (760)780-4141
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