REGISTRY

The Registry is a customized database that matches the needs of IHSS clients with pre-qualified Registry Home Care Providers. Participation in the San Bernardino County IHSS Public Authority Registry is voluntary and is not a requirement to receive In-Home Supportive Services benefits. Once individuals qualify for In Home Supportive Services (IHSS) and their hours are assessed and approved, it is the responsibility of the consumer to locate and hire an Individual Provider (home care worker). Locating and hiring an Individual Provider can be a difficult process. This is where the IHSS Public Authority Registry can step in and help. The primary purpose of the San Bernardino County Public Authority Registry is to provide a free and voluntary process through which IHSS consumers in need of assistance and IHSS Individual Provider applicants in need of employment can be “matched” in an effort to deliver in-home support services.

The goal of the IHSS Public Authority Registry is to help facilitate these employment relationships.

The staff includes:

• (1) Registry Manager
• (1) Registry Clerk Lead
• (5) Registry Clerks
• (6) Registry Specialist

Registry Specialists are trained individuals whose skills enable them to use a comprehensive computerized program that maintains a list of available Individual Providers who have been screened. The needs of the Consumers are electronically matched to the task and duties that a provider is willing to render. Once the list of possible “matches” has been created by the Registry staff, this information is then relayed to the Consumer who makes a determination regarding the potential Individual Provider they wish to form an employment relationship with.

Another function of the Registry Specialists is to help Consumers understand their role of being the employer of an Individual Provider. This is either done via telephone or by conducting a Home Visit. Assisting Consumers comes in the form of helping them to understand the process of selecting, hiring, employing, supervising, and if necessary, the firing of an Individual Provider. In addition, Registry Specialists assist IHSS clients by providing problem resolution and mediation techniques to improve the employer/employee relationship. The Registry conducts Department of Justice criminal background checks and provides CPR/First Aid training to all registry providers. Registry staff is constantly recruiting and screening individuals throughout San Bernardino County, who are interested in providing in-home support services. This enables us to maintain our goal of having a sufficient number of quality Individual Providers available to work for the Consumers who utilize our services.

If you are enrolled in the In-Home Supportive Services program and want help finding a provider, call Registry Staff at 1-866-985-6322.

CONSUMER CORNER

What is the Public Authority Registry?

The Public Authority Registry brings together people who need care in their own homes with “Individual Providers” – those who want to provide you with that care. Through the program, Individual Providers (IPs) are put in touch with Consumers to perform domestic and/or personal tasks in your home. IPs assist you in many important ways, including:

• Preparing meals and feeding
• Keeping the house clean
• Bathing and dressing
• Shopping and laundry
• Assisting with personal care

In short, an IP can become a trusted and very important partner in allowing you to live independently in your own home. For more information about the aspects of being a Consumer.

How Do I Sign-Up to Join the Registry?
In order to join the Registry, all Consumers must already be in the IHSS program. If you are not already enrolled in the IHSS program, please call the San Bernardino County Intake Line at 1-909-891-3700. If you are already enrolled in the IHSS Program, please call 1-866-985-6322 and inform the Public Authority staff you would like to apply to become a Consumer on the Registry and they will direct you to the appropriate Registry staff member.

How the Public Authority Registry Can Assist You?

At the Registry, we work to match the IHSS client with pre-screened IPs. We can often assist you in finding IPs in your area by matching their availability and schedules with your needs. Additionally, the Registry staff can help you with resources that can assist you with your search for an IP. Although the Registry staff is able to provide you assistance, you are the IP’s employer and have the responsibility for hiring, training, supervising and – if needed – firing IPs.

What are the Benefits of Hiring an Individual Provider through the Registry?

When you hire an IP through the Public Authority Registry, you know that the person has been screened with your safety and needs in mind. Prior to sending you a list of IPs, the Registry requires all IPs to successfully complete several steps designed to ensure safety and competence. Each IP must:

• Pass a State Department of Justice (DOJ) criminal background check.
• Pass reference checks completed by the Registry staff.
• Complete an in-person PA Information Session designed to help them learn about the Public Authority and IHSS programs.
• Complete a CPR/First Aid class.

In short, as an IP you can become a trusted and very important partner in allowing a Consumer who hires you to live independently in his or her own home.

How do I Sign-Up to Join the Registry?

Please call 1-866-985-6322 or come in to the Public Authority at 686 Mill Street, San Bernardino and ask for an application. Please keep in mind that all Registry Individual Providers are required to undergo and pass a Department of Justice (DOJ) criminal background check.

What is my role as an Individual Provider (IP)?

You will make an important difference in people’s lives and while experience is not required, caring and a strong sense of responsibility are. As an IP, you can take pride in your skills, compassion and professionalism. This is an excellent opportunity for you to learn new skills and gain experience in the care giving profession.

Who is my Employer?

Although your paycheck comes from the State of California, the person you are providing the care to is your employer. This individual is responsible for hiring, training, supervising and – if need be – firing their Individual Provider. The IHSS Public Authority is the employer of record for purposes of negotiations with the Union. The IHSS Public Authority also acts as the administrator of health benefits for those Individual Providers who are eligible for the benefits.

Benefits of Joining the Public Authority Registry

Once you are added to the Registry, your name will be placed on a list and mailed to IHSS Consumers who are looking to hire IPs. We maintain an active database of people needing assistance throughout San Bernardino County who prefer to hire an IP from our Registry. The Consumers value the training and screening process, such as IP reference checks and criminal background checks.

What are the Benefits of being an Individual Provider?

Working as a Registry Provider can offer:

• The flexibility you may need in your work hours, such as full-time or part-time scheduling. (If you are a student, have young children or other responsibilities, this flexibility can be vital).
• Eligibility for medical and dental benefits if you meet specific criteria.

• You must call your registry clerk monthly to update availability. If you do not update monthly, you may be removed from the registry.
• You must call your registry Specialist once you are hired, fired or quit.
• You must maintain a current CPR/First Aid card

IHSS Public Authority Registry Mission

Our mission at the Registry is to:

• Assist those who need care in their own homes to live with dignity and quality
• Support you in providing that care
• Provide both you and the Consumer committed, innovative, and excellent services

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