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Skip Navigation Links Home > How the Child Support Process Works > Step 2: Locate the Non-Custodial Parent

Locate the Other Parent

 Step 2 - Locate the Other Parent

To establish paternity, obtain a support order, or enforce an order, our office must know where the non-custodial parent lives or works. By providing our office with as much information as possible, you can help locate the non-custodial parent and speed up the child support process.

If we determine we cannot locate the non-custodial parent with the information you provided, we will check their Social Security Number against the records of other agencies, including:

  • Department of Motor Vehicles
  • Department of Social Services
  • Employment Development Department
  • Franchise Tax Board
  • Credit Reporting Agencies
  • Law Enforcement Agencies
  • If the search reveals the parent has moved to another state, we will ask the other state and the Federal Parent Locator Service to search for the parent. Every state has an agency to enforce child support orders, and there is a law that requires the states work together to establish and enforce child support orders, as well as collect current and past-due child support.

    Approximately 20 days after we receive your application, you will receive notification in the mail informing you that your case is open.

    We will notify the non-custodial parent that we are taking legal action regarding paternity and child/medical support once our office has their current address or employer.