If you already have a case with our department, you can find case specific information
online through Customer Connect.
You can also send us an e-mail at
firstname.lastname@example.org. We will make every effort to reply
to your e-mail within three (3) working days. You will have to log back on to the
website to review our response.
You can also contact us by phone and speak to a representative. The toll-free telephone
number is (866) 901-3212. Live operators are on duty Monday through Friday,
from 8:00 a.m. to 5:00 p.m. We provide services in English and Spanish. Services
are available for our speech or hearing impaired customers through our Tele Typewriter
(TTY) number: (866) 399-4096.
When you call, the automated voice response system will ask you to provide your
social security number (SSN) and your personal identification number (PIN). If you
do not have a PIN or do not remember your PIN, you will have to request a new one.
You can request a new PIN using the automated voice response system or online at
I Need a PIN. You
may also be asked to provide your Participant Identification Number (ID). You can
find that number on many of the letters or notices we send to you.
If you do not have a case and have questions, you can also contact us by phone using
the numbers above.
We strive to provide you with everything you need to know about child support -
whether you want to apply for services, know your rights and responsibilities, check
your case information or estimate a child support obligation.
Our top priority is the well-being of children, parents, and families! We support
every child’s right to financial and medical support from both parents. We strive
to establish and enforce fair and equitable child support orders. You also may contact
us with your comments or questions by mail, phone or email.
Telephone, Fax and Email:
Department of Child Support Services
County of San Bernardino
10417 Mountain View Ave.
Loma Linda, CA 92354