LONG-TERM CARE OMBUDSMAN PROGRAMOmbudsman are independent, objective, neutral persons who advocate for dignity, quality of life and quality of care for all residents in long-term care facilities.
Ombudsman volunteers are authorized by Federal and State law to receive, investigate and resolve complaints by or on behalf of residents in long-term care facilities, skilled nursing facilities and community care licensed board and care homes.
Ombudsman investigate reports of abuse, neglect or mistreatment of individuals in long-term care facilities. Ombudsman also visit nursing homes and board and care facilities regularly to insure residents know about their services.
Ombudsman assist with the following problems:
- Quality of care
- Food
- Finances
- Meaningful Activities
- Visitors of Choice
- Resident's Rights, and
- Other Concerns
Ombudsman also work with licensing agencies responsible for these facilities, assist facility administrators and staff in solving problems with difficult residents and families, provide community education to groups, and witness the durable power of attorney for health care decisions.
Ombudsman services are confidential and free of charge.
For more information concerning the Long-Term Care Ombudsman Program, call our toll free number at:
1-(866) 229-0284
Ombudsman Program Staff and Field Personnel
686 E. Mill St.
San Bernardino, Ca 92415-0640
909-891-3928
1-866-229-0284
Fax 909-891-3957
- Judith Scull, Coordinator/Manager
- Barbara Davis, Office Manager
- James Reilly, Field Coordinator
- Elvira Flannigan, Assistant Field Coordinator
- Joan Ring-Dumas, Volunteer Coordinator
2314 S. Mountain Ave.
Ontario, Ca 91762
(909) 458-1353
Fax (909) 458-1353
- Kim Jones, Field Coordinator
17270 Bear Valley Rd.
Suite 108
Victorville, Ca 92392
(760) 843-5116
Fax (760) 843-5115
- Betty Trost, Field Coordinator
61607 29 Palms Highway
Joshua Tree, Ca 92252
(760) 366-8254
Fax (760) 366-3642
- Rhea Carlson, Field Coordinator
- Evelyn Gates, Assistant Field Coordinator
