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To Whom Should Retirees And Annuitants Address Inquiries Regarding Their
Retirees should address questions regarding their pay to DFAS Cleveland
Retired Pay Operations PO Box 99191 Cleveland, OH
1-800-321-1080 (216) 522-5955
Survivors should report retiree deaths to the DFAS
Cleveland Center's Casualty Office at 1-800-269-5170. Faxes can be sent to
the office at 1-800-469-6559.
Annuitants should address questions regarding their Survivor Benefit Plan or
Retired Serviceman's Family Protection Plan to the DFAS Denver Center:
DFAS-DE/FRB 6760 East Irvington Place Denver, CO 80279-6000 1-800-435-3396
Fax 1-800-982-8459 (303) 676-6552 Email:
Who Is Responsible For Address Change Notifications?
It is the retiree and annuitant's responsibility to notify the appropriate
service center whenever their address changes. Even when pay is sent to the
bank it is important to remember to keep correspondence address updated. The
correspondence address is used to mail account statements, distributions
from pensions, annuities, retirement or profit-sharing plans, IRAs,
insurance contracts, Form 1099R, and other correspondence from the servicing
Fact Sheet #6 Page 1 of 2 02/10/04
Retirees should notify DFAS Cleveland Center when they have a change of
Retired Pay Operations
PO Box 99191
Cleveland, OH 44199-1126
Annuitants should notify DFAS Denver Center when they have a change of
6760 East Irvington Place
Denver, CO 80279-6000
How does Direct Deposit affect retirees' and annuitants' pay? The Debt
Collection Improvement Act of 1996 (Public Law 104-134, April 26, 1996),
requires mandatory direct deposit for all retirees and annuitants living in
the United States unless the recipient elects a waiver from using direct
Unless they elect a direct deposit waiver, retirees and annuitants should
provide their name, address and account information on the Direct Deposit
Authorization form and attach a voided check or deposit slip.
Annuitants may request a form 24 hours a day, seven days a week by calling
1-800-435-3396 or commercial (303) 676-6552 and select the option "For
information on pay account".
How Do I Get Help Or More Information?
Veterans Service Representatives are available to discuss this or any
veterans’ issue with you.
Veterans Service Representatives are available to discuss claims or any
veterans' issues with you. Call your closest office for the nearest location
Monday through Thursday, 7:30 a.m. to 4:30 p.m.
Victorville: (760) 843-2790 San Bernardino: (909) 387-5516 Chino: (909)
Part time offices in: Barstow, Yucca Valley and 29 Palms.
Fact Sheet #6 Page 2 of 2 02/10/04