10
NACO ACHIEVEMENT AWARDS
Department of Behavioral Health (DBH)
The STAY (Youth Hostel) - The STAY (Serving Transitional Age Youth) is an innovative
program designed to address the needs of the County’s diverse Transitional Age Youth (TAY,
age 18 to 25) population who are experiencing an acute psychiatric episode or crisis and are in
need of a higher level of care than board and care residential, but a lower level of care than psychiatric hospitalization.
The STAY is a short-term, 14-bed crisis residential treatment center open 24-hours-a-day, 365 days a year. Program
participant’s benefit from residential, case management, connections to housing, education, healthcare, community and
mental health services designed to meet their specific needs.
Department of Child Support Services (DCSS)
Kiosks as a Public Service Tool - The Department of Child Support Services has implemented
six self-service kiosks in the public reception areas of each of its three offices, as well as its
office located at the local child support court. These kiosks offer customers the opportunity
to open a case, access information about the status of their case, make a payment toward their
child support obligation, or obtain answers to questions they may have about the program.
Customers may also access information about community services which assist in addressing
other non-child support issues they may be experiencing.
Child Support Regional Legal/Operations Training - In 2012, DCSS in collaboration with Orange and San Diego
counties, developed regional child support training for legal and operation staff which has continued quarterly since its
inception. The regional training concept offered opportunities to train a large number of staff in San Bernardino and
Orange County. By combining efforts, each of the three county agencies was able to gain efficiencies that would not
have been realized by any one of the counties alone.
Department of Public Health (DPH)
Improving Food Safety Through the Health Education Liaison Program (HELP) - The
Division of Environmental Health Services implemented the proactive Health Education
Liaison Program to promote effective strategies to improve inspection scores, raise food
safety standards, and strengthen operator’s managerial control measures to meet long-term
compliance objectives.
Many food service facilities face reoccurring critical violations
increasing the risk of foodborne illness outbreaks and resulting in low scores. Low scoring
facilities are referred by HELP inspectors. The HELP consultation is performed at no cost
to the facility and has assisted participating food facilities in achieving a 10% reduction in critical violations.
West Nile Virus Surveillance Collaboration - The West Nile Virus Surveillance
Collaboration is a joint venture between the Division of Environmental Health Services’
Mosquito Vector Control Program and the Aviation Division of the Sheriff’s Department.
The program utilizes aerial surveillance to identify and reduce mosquito breeding by
targeting unmaintained swimming pools in residential neighborhoods. Addresses of green
pools identified during surveillance were given to mosquito vector control to track down
the owner responsible for maintaining the pools to reduce mosquito breeding.