49
PROGRAM INFORMATION CONTINUED
Early Intervention - A comprehensive early intervention program is conducted to engage NCPs in
their child support case and promote successful case outcomes.
NCPs are contacted at the time their
case is opened to provide information regarding the program and answer questions they may have.
Customers are also provided with an opportunity prior to the court hearing to meet with a caseworker
to discuss the status of their case.
Those customers who do not stipulate or appear at their court
hearing are contacted after their order is established to ensure they have full information regarding
their new obligation.
Customers whose accounts become delinquent are immediately contacted to
address the delinquency.
Customer Service Activities - A number of services are available to assist customers with the
management of their cases.
Customers who live in outlying areas may visit nearby Transitional
Assistance Department offices and meet with caseworkers via webcam to obtain assistance with their
cases.
Kiosks are available in all three lobby locations to provide self-service access to case information
and community resources. The department also participates in outreach events at locations throughout
the County to provide program information and assist customers with their cases.
Customer Communication - Information about department services is available through a variety
of sources, including the department’s website and Facebook
©
page. The website includes a variety of
online tools which customers can use to answer questions about their case or obtain program
information. To further facilitate customer communication, the department provides Payment Answer
Kits to NCPs which describe the various mechanisms available for making child support payments and
Program Information Kits to CPs describing the order establishment process.
DCSS Director Connie Brunn speaks at Regional Training.