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How Outcomes Are Measured
DCSS MEASURES OUTCOMES BY THE FOLLOWING METHODS:
Activity
Measure
Improve
performance
by
implementing
new pro-
cesses and modifying existing processes.
Increase the percent of cases with support
orders established to 90%.
Increase the payment rate on cases with
current support owed to 66%.
Make effective use of the automated system to
ensure compliance time frames are met.
Meet 100% of key case processing time
frames for compliance.
Meet the 95% data reliability standard for
quarterly reviews.
Direct resources to the most productive and
efficient activities.
Maintain a cost effectiveness ratio of $4.35.
GOALS CONTINUED
2.
Continue to evaluate changes to the statewide automated child support system and restructure
business processes as appropriate to ensure optimum customer service and performance.
3. Monitor customer feedback to determine the quality of the service they receive and, where
appropriate, take follow-up action to address customer issues.
4. Continue to implement early intervention strategies to educate and promote customer
participation in the management of their cases, increased collections and improved customer
service.
5. Use current technology to facilitate timely communication with customers and promote improved
customer service.