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ACCOMPLISHMENTS CONTINUED
Goals for 2014/2015
DCSS ESTABLISHED THE FOLLOWING GOALS FOR 2014/2015:
√
Managed a caseload of over 116,000 cases providing comprehensive child support services
including:
Established 10,037 court orders
Provided service to 194,072 customers in the call center
Conducted 50,321 interviews in the department’s public reception areas
√
Continued efforts to ensure the availability of services to all County residents by assisting 190
customers with their child support–related issues at TAD offices throughout the County.
√
Conducted 19 outreach sessions at hospitals and birthing facilities, providing instruction on the
preparation and submission of paternity declarations, resulting in submission and accuracy rates
which are higher than the statewide averages.
√
Increased the visibility and use of the Child Support Services Facebook
©
page by having 801
“Likes;” the highest number of Facebook
©
“Likes” of any county child support program in the state.
√
Developed and implemented a Program Information Kit for new case applicants providing
information and resources regarding the child support program order establishment process.
√
Redesigned and standardized the legal pleading/motion process to reduce the time needed for
completing the court process and enabling customers to reach resolution to their child support
matters in a more timely manner.
√
Completed renovation of the Victorville branch office, providing enhanced opportunities in the
public reception area for customer education and engagement.
1. Improve performance in the federal performance measures.
A. Paternity establishment percentage goal is 100%.
B. Support order establishment goal is 90%.
C. Current support collections goal is 66%.
D. Cases with arrears collections goal is 69%.
E. Cost effectiveness goal is $4.35.