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Overview
DESCRIPTION
Basic program activities of the Department of Child Support Services (DCSS) include locating absent
parents, establishing orders for monetary support and medical support pursuant to state guidelines,
and enforcing and modifying those obligations when needed.
Families receiving public assistance are
required to participate in the Child Support Enforcement program and are paid the first $50 of
current support collected each month. The remainder is reimbursed to the County, the state and the
federal government for the public assistance paid to clients.
Custodial parents (CPs) who are not
receiving public assistance may also receive program services and payments received are distributed
directly to the custodial parent through the state disbursement unit.
Accomplishments for 2013/2014
DCSS ACCOMPLISHED THE FOLLOWING IN 2013/2014:
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Collected over $170 million in child support payments.
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Ranked second in the state in program cost effectiveness, distributing $4.35 for each dollar in
government funding provided to the department.
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Received the California Department of Child Support Services’ Distributed Collections
Performance Award in the Very Large Caseload category.
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Received the National Association of Counties (NACo) Achievement Award for the “Child
Support Regional Legal/Operations Training Program,” which provides enhanced training
opportunities for child support professionals.
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Received the NACo Achievement Award for “Kiosks as a Public Service Tool” for the kiosks
located in the department’s public reception areas, allowing customers to access case
information and information about available community services.
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Generated $1.82 million in reimbursement of public assistance funding to the County.
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Achieved a rate of 100 percent on the annual compliance review, which measures compliance
with federal case processing requirements.