28
How Outcomes Are Measured
DBH MEASURES OUTCOMES BY THE FOLLOWING METHODS:
DBH performance is evaluated across a series of Key Performance Indicators (KPI) to ensure the
accomplishment of department goals. Data is collected from the DBH data warehouse, practice
management system, client surveys, and other program specific data sources. The use of KPI helps
DBH to regularly render successful treatment and customer satisfaction.
Implement RBEST program to address
individuals who are either non-compliant
or resistant to outreach treatments.
Develop and complete business
processes, procedures, protocols, and
guidelines.
Outcome measures will be identified.
Staff will be hired to commence
outreach, address referrals and implement
services.
Increase department staff’s understanding
of and role in implementing the
Countywide Vision.
Staff will participate in Countywide Vision
surveys and will be encouraged to
participate in events related to the Vision.
The SPOC will integrate performance
outcomes measures for mental health and
substance use disorders throughout the
system.
Establish framework for coordinated
system-wide performance outcomes.
Completed matrix of existing
outcomes measures cross-walked to
identified performance outcomes.
Establishment of business process for
including performance outcomes into
contracts.
Develop and implement recruitment
strategies for specialized physician
positions (Addiction Psychiatry, Forensics-
focused, etc.)
Ensure that all rotations include
experience with programs that require
specialized physicians.
Involve existing specialized physicians to
assist in the recruitment and mentoring of
future positions.
Activity Measure