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How Outcomes Are Measured
ROQS MEASURES OUTCOMES BY THE FOLLOWING METHODS:
ROQS measures outcomes by the following methods: case reviews, internal and external customer
surveys, analysis of administrative database data, and continuous customer feedback from HS
departments.
Program Information
Research and Outcomes
A critical function of the Research and Outcomes Unit is to provide research services concerning all
HS departments and programs. The unit provides services related to program evaluation, such as
research design, creation of survey instruments, survey implementation, data evaluation, and final
reports. Surveys are designed and administered to assist County departments and decision-makers in
identifying and addressing the concerns of County residents.
GOALS CONTINUED
Quality Support
1. Continue to support the Countywide Vision by ensuring quality services are delivered according to
policy.
2. Provide case reviews, surveys, and data analysis.
3. Provide support, through the federal maximize position, to increase the ratio of federal to non-
federal funds in the Foster Care program.
4. Provide input and support to DAAS regarding In-Home Supportive Services (IHSS).
5. Perform case reads and surveys required to measure improvements in outcomes realized by the
CFS System Improvement Plan.