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AGING PROGRAMS CONTINUED
Health Insurance Counseling and Advocacy Program (HICAP)
Provides information and assistance with Medicare, Medicare Advantage Plans, Medicare Prescription
Drug Coverage and other related health insurance issues. State-registered counselors offer objective
information to help seniors and other Medicare beneficiaries make good health care decisions. HICAP
counselors can help resolve problems and offer free community education presentations.
Legal Services for Seniors
Free civil legal counsel and assistance to seniors who are 60 years or older.
Services include meeting
with senior groups and making presentations on legal topics.
Legal services are provided throughout
the County by appointment at senior or community centers.
Multipurpose Senior Services Program (MSSP)
The MSSP is an Intensive Care Management system designed to prevent premature institutionalization
for the frail elderly population living within the County. A Care Management Team comprised of a
Public Health nurse and a social worker assess individual clients for specific needs. The team develops a
plan of care and appropriate services are arranged.
The team continues to provide ongoing support
over the life of each case.
Ombudsman Services
Mandated by federal and state law to identify, investigate, and resolve complaints on behalf of long-term
care residents age 60 and older who reside in skilled nursing, transitional care units or residential care
facilities for the elderly. The program uses fully-trained, certified volunteers to help with problems
regarding quality of care, food, finance, meaningful activities, visitors of choice, residents’ rights and
other concerns.
Staff visits the facilities regularly to ensure residents know about the program’s
services and works with licensing agencies responsible for the facilities. They assist facility
administrators and staff in solving problems with families and difficult residents, provide community
education to groups, and witness durable power of attorney for health care documents.
For information
call 909-891-3928 or toll free 1-866-229-0284.
Senior Community Service Employment Program (SCSEP)
Provides part-time employment services for seniors age 55 and older. Seniors in the program receive
on-the-job training in various work-related skills, basic computer, resumé preparation, job location
strategies, English as a Second Language, and other related topics.
Family Caregiver Support Program (FCSP)
Services include caregiver information, assistance in gaining access to services, counseling, training,
support and temporary respite to family and other unpaid caregivers supporting older individuals.