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Overview
Accomplishments for 2013/2014
ROQS ACCOMPLISHED THE FOLLOWING IN 2013/2014:
Research and Outcomes
√
Completed several analyses of budget proposals for impact on HS departments and the
customers they serve.
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Designed, administered and analyzed surveys from HS customers to better tailor programs and
services to meet their needs.
√
Designed, administered and analyzed online employee surveys for Children and Family Services
(CFS).
√
Continued production of approximately 100 monthly reports utilized by CFS, the Transitional
Assistance Department (TAD), and the Department of Aging and Adult Services (DAAS)
managers.
√
Utilized ARC-GIS to create maps for TAD and CFS to assist in making policy and business
decisions.
√
Assisted TAD, CFS and DAAS in implementing numerous policy and program changes.
√
Assisted DAAS in their transition to a new case management system.
Quality Support
√
Assisted CFS, TAD, DAAS, Program Development Division (PDD) and the Probation
Department with ongoing case reviews of over 6,000 cases.
Research, Outcomes, and Quality Support (ROQS) performs data analysis, program evaluations,
measurement of outcomes, quality assurance and survey administration. ROQS provides
information and analysis regarding coordination and delivery of services to the residents of San
Bernardino County. Analysis of administrative data, surveys, and reviews of case files are employed
to assist Human Services (HS) departments with service delivery that aligns with regulation and
policy, while exploring innovative delivery methods in support of the Countywide Vision.
DESCRIPTION