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Program Information
Case Review Unit (CRU)
Conducts specialized case reviews at the direction of County Counsel.
Makes preliminary findings on fatality/near fatality incidents which may be reportable to the
state.
Holds Hearing Officer duties of the Grievance Review Hearings and makes recommendations
based on the evidence presented to the Director of CFS for final determination.
Quality Review Unit (QRU)
Reviews and reconciles reports, cash aid over-payment and CalFresh over-issuance calculations
and collections; CalWORKs Work Participation Rates and time-limit calculations; CalFresh
Quality Control case reviews; and other specialized welfare functions for TAD.
Appeals Unit (AU)
Represents the County in State Administrative Hearings in which applicants or recipients (A/R)
of public assistance dispute a case action.
Requests and prepares Administrative Disqualification Hearings for recipients who have violated
program rules.
As Hearing Officer, conducts General Relief hearings.
Investigates civil rights complaints and receives/responds to complaints from various sources.
Fraud Investigation Unit (FIU)
Prevents, identifies, investigates, and prepares cases for prosecution to ensure the integrity of the
welfare system.