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Activity
Measure
Quality Review Unit
Develop and implement a CalWORKs/
CalFresh recoupment computation unit.
Develop and implement an expanded Home
Call process.
Track the number and dollar amounts of
recovery accounts created and activated.
Track and monitor the number of
additional home visits completed.
Feedback from TAD.
Appeals Unit
Continue to work on and improve
communication and increase positive
interaction with all departments served through
active participation and collaboration in the res-
olution of obstacles and achieving common
goals.
Increase the number of skill enhancement
focused trainings given to staff to increase
successful outcomes in hearing.
Maintain regularly scheduled meetings
between the Appeals Unit and DAAS staff
for open dialogue and discussion.
Identify, develop and conduct at least two
focused trainings for staff.
Fraud Investigation Unit
Continue to provide optimum customer service
to TAD.
Complete referrals in timely manner and
reduce caseload backlog.
Provide training to investigators and
supervisors to maintain updated and
professional staff.
Continuously monitor FIU manpower to
evenly distribute workloads.
Track referral progress and review
referral findings regularly.
Monitor and document topics trained and
training hours.
HOW OUTCOMES ARE MEASURED CONTINUED