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GOALS CONTINUED
2.
Continue to work on and improve communication and increase positive interaction with all
departments served through active participation and collaboration in the resolution of obstacles
and achieving common goals.
3. Increase the number of skill enhancement focused trainings given to staff to increase successful
outcomes in hearing.
Fraud Investigation Unit (FIU)
1.
Continue to provide optimum customer service to TAD.
2. Complete referrals in a timely and thorough manner, and reduce caseload backlog to a minimum.
3. Continue to provide training to FIU investigators and supervisors in order to maintain an updated
and professional staff, ensuring staff are up to date in accepted law enforcement practices and
performing in a professional and competent manner.
How Outcomes Are Measured
PID MEASURES OUTCOMES BY THE FOLLOWING METHODS:
Activity
Measure
Case Review Unit
Complete testing and development phase of
CARATS and full implementation of the new
system.
Continue to focus on the reduction of County
liability and exposure by identifying significant
trends and outlining areas of improvement in
managing Critical Incidents.
Fully implement system’s functions.
User feedback.
Add/revise County policy
Customer feedback.
Corrective action taken on identified prob-
lem areas tracked via Action Item reports.
1. Analyzing data and tracking specific program outcomes.
2. Surveying staff members.
3. Testing effectiveness of improvements to programs, policies, and processes.