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Overview
The Performance, Education & Resource Centers (PERC) provides workplace training to assist
groups and individuals with identifying and achieving professional and operational goals. Skilled
professionals develop, coordinate, and deliver training that supports and prepares the County’s
workforce to meet the needs of our community. Customized performance improvement services
are available. PERC also processes tuition reimbursements for many occupational units. In addition
to these services, PERC supports departments within the Human Services (HS) organization with
the development and coordination of internal and external communications and media relations.
Accomplishments for 2013/2014
PERC ACCOMPLISHED THE FOLLOWING IN 2013/2014:
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Increased community awareness of Human Services programs via social media campaigns and
outreach, press releases, radio/television appearances, video, and online annual report.
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Transitioned to an online version of the Human Services Connection newsletter and Human
Services Annual Report.
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Conducted Training for Trainers and partnered with District Training Mentor Program
(DTMP) to assist with training. DTMP received a National Association of Counties (NACo)
award.
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Served as Training Coordinator between San Bernardino County and Covered California for
Affordable Care Act implementation.
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Developed and delivered Health Care reform training to over 1,700 eligibility staff.
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Developed and delivered a statewide webinar to all counties on behalf of the California Welfare
Directors Association (CWDA) on Affordable Care Act training and implementation.
√
Launched a new Civil Rights e-learning module for all Human Services employees; achieved
100% compliance.
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Implemented the use of Adobe Connect to host online training forums and focus groups.
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