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Program Information
ITSD provides business and technology solutions to HS departments and divisions through business
consulting, application development, system consulting and support. ITSD accomplishes its mission
through integration of four units working dependently and independently as one division within HS.
Application Development Team (ADT) - ADT develops and supports applications, including
technical consultation, user interface design, software application design, web design, data conversion,
report creation and development, Ad Hoc reports, and technical documentation.
Business Solutions Unit (BSU) - BSU provides business process analysis and project management
for the purpose of improving business systems in HS departments and divisions. Its main function is to
act as customer service liaison between HS customers and technical staff.
Systems Operations & Support (SOS) - SOS provides technical support for HS’s hardware and
software needs, including Help Desk assistance, onsite desktop and peripherals, IT inventory and
vendor quotes, warehousing, networking, data storage, data back-ups, data security, printing, scanning
and imaging, mobile phones and devices, and audio/video.
Software Quality Assurance (SQA) - SQA team ensures the software products and processes
conform to the customer’s specific requirements and standards are met. In addition, this team is
another level in software testing. SQA performs detailed system testing of applications that reduces
programmer and user testing time.