144
Overview
The Information, Technology & Support Division (ITSD) strives to become the provider of choice
for Human Services (HS) departments and divisions. We are committed to providing innovative
business and technology solutions to improve the work processes of our customers. Through a
partnership with our customers and our team dedication to their success, we deliver customized
solutions to meet our customers’ needs. ITSD integrates industry standards and best practice
methodologies to support HS departments and divisions in delivering services to the public.
Accomplishments for 2013/2014
ITSD ACCOMPLISHED THE FOLLOWING IN 2013/2014:
Application Development Team (ADT)
√
Developed new application for Program Integrity Division (PID) and Children and Family
Services (CFS) to manage Critical Incident cases and investigations known as the Case
Assessment Review and Tracking System (CARATS); currently in test phase.
√
Finished General Relief report migration from Crystal Reports to Reporting Services.
√
Implemented Personably Identifiable Information (PII) logging in the Department of Child
Support Services (DCSS) Public Automated Check-in System (PACS) Application and DCSS Data
Reporting and Warehouse (DRAW) Application.
√
Developed and implemented DCSS PII Log Viewer Application.
√
Continued support, application development, and customer programming for SharePoint.
√
Completed enhancements to Travel Request System; currently in test phase.
√
Installed and configured a portion of new SQL 2012 Database Architecture.
Business Solutions Unit (BSU)
√
Managed 41 IT projects to increase team efficiencies and better serve customer’s needs.
√
Continued work in phase two (SharePoint) project management data base with Business
Intelligence to better serve internal and external clients, customers and collaborators.
√
Created mobile device support team to provide customer service to mobile device users in the
field.
DESCRIPTION