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How Outcomes Are Measured
HS AUDITING MEASURES OUTCOMES BY THE FOLLOWING METHODS:
Activity
Measure
Financial and statistical reports submitted
within state guidelines and time frames.
Percentage of reports submitted within
specified time frames = 100%.
Benefit payments issued to clients in a timely
and accurate manner.
Percentage of system-ready benefits au-
dited and processed with 24 hours of
availability = 100%.
Continuous improvement of business pro-
cesses and best practice ideas generated by
staff.
Feedback from customers.