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How Outcomes Are Measured
Program Information
A.
Provide benefits counseling, claim preparation, and case development for compensation,
pension, and education claims.
B.
Monitor VA claim processing and resolve adjudicative issues or questions in favor of our clients.
C. Provide assistance with administrative and/or appellate review of claims.
D.
Administer the California College Fee Waiver program for spouses and dependents of disabled
veterans.
CLAIMS ASSISTANCE
VA MEASURES OUTCOMES BY THE FOLLOWING METHODS:
Activity
Measure
Monitor overall customer satisfaction to ensure
high quality service.
Percentage of customer satisfaction survey
results with an overall score of A
(excellent).
Promote staff training and development to meet
continuing education requirements necessary to
maintain staff’s Federal VA accreditation.
Percentage of staff attending quarterly
regional staff training.