107
How Outcomes Are Measured
TAD MEASURES OUTCOMES BY THE FOLLOWING METHODS:
Activity
Measure
Achieve a 3% increase in number of eligible
families and individuals served by the VITA
program.
Measured annually during the tax season -
January through April.
Achieve 50% of CalWORKs participants who
are engaged in a federal WTW activity.
Measured monthly through WPR reports.
Maintain a 3% error rate or lower when
calculating CalFresh benefits.
Measured through Quality Control (QC)
reports.
Provide timely responses (30 seconds or less) to
calls from County residents for ACA from CSC.
Measured annually during Health Care
Reform open enrollment - November
through February.
Staff assists a customer using the award-winning
Lobby Management technology.