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Overview
The Transitional Assistance Department (TAD) is responsible for administering the financial support
programs to persons in need of financial, nutritional, and/or medical assistance. The department also
provides Welfare-to-Work (WTW) services to California Work Opportunities for Kids (CalWORKs)
recipients.
The goals of TAD are to meet the basic needs of families and individuals, while working with them to
attain self-sufficiency and to promote work and personal responsibility.
Accomplishments for 2013/2014
√
Continued to provide free tax preparation services through the Volunteer Income Tax Assistance
(VITA) program for
11,362 eligible low-income San Bernardino County residents resulting in
over $22 million in combined refunds (federal and state), and more than $10 million in Earned
Income Tax Credits (EITC). This was a 47% increase over 2013 totals, and nearly $15 million
estimated local economic activity generated by EITC.
√
Expanded Customer Service Center (CSC) for CalWORKs/CalFresh/Medi-Cal continuing cas-
es, to include Health Care Reform calls. Over 1,170,000 calls were handled countywide
(99,700/month), freeing-up staff resources in district offices to focus on increased caseloads.
√
Received two National Association of Counties (NACo) Achievement Awards for “Lobby
Management” and “Policy Review Program.”
√
Maintained CalFresh error rate at 1% which is far below the federal tolerance rate of 6 percent.
√
Successfully authorized nearly 80,000 additional Medi-Cal cases, including Affordable Care Act
(ACA) cases since October 1, 2013, representing a 47% increase over pre-ACA levels. Cases
represent low-income eligible customers/families into Medi-Cal programs for which they
qualify.
DESCRIPTION
TAD ACCOMPLISHED THE FOLLOWING IN 2013/2014: