DCSS Ombudsperson Program

Ombudsperson Program

“Assisting Our Customers!”

An Ombudsperson is available at our office to assist custodial parties, non-custodial parents, employers, agencies, and the general public. The Ombudsperson provides information about our program and helps resolve issues with child support cases.

An Ombudsperson will:

Provide information about the child support program, answer questions, and explain your rights and responsibilities.
Help you resolve inquiries/disputes, or make recommendations to solve them, before you file a complaint.
Assist you in understanding the Complaint Resolution process before and after a complaint is filed.
Assist you in preparing for a State Hearing.
Arrange for special accommodations or interpreters needed at State Hearings.

An Ombudsperson will not:

Provide legal advice.
Represent you at State Hearings.

If you need assistance, you may contact an Ombudsperson at:

Department of Child Support Services
P O Box 10069
San Bernardino, CA 92423-0069

Phone: (866) 402-3944
Fax: (909) 478-7470

—> Home

—> Child Support Process

—> Opening A Case

—> Legal Issues

—> FAQ

—> Links

—> Escrow

—> Services

—> Employer Information

—> Locations & Contacts

—> Ombudsperson Program

—> Complaint Resolution

—> Publications